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Polish Customer Support & Retention Managers (Ref: FXS0119)

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Job Type :  Full Time
Department :  Sales
Position(s) Available :  1
Location(s) :  Limassol
Salary :  € Negotiable
Reference :  FXS0119
Apply Now : 

Polish Customer Support & Retention Managers (Ref: FXS0119)


Crowd Tech Ltd, a Cyprus Investment Firm licensed and regulated by CySEC, is seeking to recruit Polish Customer Support & Retention Managers to join their team in their offices located in Limassol.

The role will include the following responsibilities:

  • Develop and maintain relationships with prospective and existing clients in ensuring highest level of service

  • Contacting the Leads by email and phone in order to explain and promote the Company’s services

  • Answering queries from leads in their registration process

  • Instructing Leads how to make their first deposit and introduce payment solution

  • Providing first level customer support and answering client’s queries regarding the Company, its services, the relevant market and its trading platform.

  • Follow up leads

  • Provide training to clients for financial markets and trading

  • Promote the company’s financial products and services

  • Develop existing client portfolio to ensure extended life time value and customer satisfaction seen in added deposits and increased trading activities 

  • Build network of client relationships

  • Offer marketing materials and promotions to clients via email or telephone

  • Stay informed about the financial markets in order to spot trends and establish credibility with our clients

  • To assist in the formation of a comprehensive client retention strategy



Qualifications Required

Preferable Experience and Qualifications:

  • University or College degree in any field

  • Good communication, presentation and negotiating skills

  • The ability to work quickly, under pressure and to deadlines

  • The ability to work to a high degree of accuracy

  • Knowledge of Polish & English Language – Greek will be considered an advantage

  • Able to work on own initiative and a good team player

  • High level of self-motivation

  • Prior experience in Financial Services, will be considered an advantage

  • Excellent organizational experience

  • EU working Permit

  • Good analytical skills

  • Good time management

  • Ideally hold the CySEC licence

The company offers:

  • Excellent working environment

  • Competitive remuneration package

  • Medical Insurance after passing the probation period



To apply for the position please send your CV and state the Reference Number: FXS0119 & your Salary expectation to

Due to the high volume of CV’s we receive, applications without salary requirements will not be considered.

Closing Date for applications: 31/01/2019


Retail, Sales

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