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Systems support consultant

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Job Type :  Full Time
Department :  Information Technology
Position(s) Available :  2
Start Date :  01 December 2018
Duration :  Permanent
Location(s) :  Limassol
Salary :  € Market Related
Reference :  WIN04
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Systems support consultant


A well-established travel management company is seeking to employ an individual for the position of Systems support consultant for full time employment at their new office in Limassol. The purpose of the job is to provide technical and operational 1st line support to the business to facilitate operational effectiveness. Support includes all products, systems and 3rd party applications.


  • Resolve all allocated support queries within agreed service level agreements

  • Provide after hour 1st line support to all staff when required and assist with all Service desk related queries

  • Support all internal and external approved products for the business and clients

  • Investigate all calls before escalating and ensure all work done is captured in the logging system

  • Escalate any unresolved queries to 2nd level support and Team Leader

  • Escalate calls to 3rd party suppliers, when requested to do so

  • Ensure that Wings staff is treated as valued customers at all times

  • Monitor and report any system alerts to Team Leader

  • Meet with team weekly to discuss problems and progress reports

  • Assist with the testing of new applications

  • Ensure development and IT knowledgebase is always updated with required solutions

  • Maintain computer related equipment registers

  • Ensure that all naming conventions are maintained

Qualifications Required

Qualifications and experience

O’ Levels plus relevant IT qualification

At least 3 years’ experience in the IT industry

IT, Internet, Programming, Travel, Tourism

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Recruiter / Company Info

Company: Wings Travel Management
Telephone: +27 11 292 5321

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