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Team Leader - Travel


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Job Type :  Full Time
Department :  Operations
Position(s) Available :  2
Start Date :  01 December 2018
Duration :  Permanent
Location(s) :  Limassol
Salary :  € Market Related
Reference :  WIN08
Apply Now : 


Team Leader - Travel

A well-established travel management company is seeking to employ a high calibre individual for the position of Team leader for full time employment at their new office in Limassol. The purpose of the role is to manage, direct and support the relevant area of operation.


Duties:



• Provide assistance and guidance to the team on all aspects of travel consultancy, including fares
• Monitor and maintain all internal processes and procedures in accordance with ISO requirements
• Monitor and maintain quality through checking team compliance to client SLA’s
• Monitor and manage all ADM’s,queries and refunds
• Continuously monitor and manage team Qs
• Perform daily briefs and de-briefs
• Understand and apply relevant knowledge in order to manage cost versus expenditure (budgets etc.)
• Understand and apply relevant knowledge in order to increase GP
• Provide support, guidance and training to subordinate levels and new employees
• Take regular guidance from and provide high level Support to Line Manager
• Constantly monitor workflow and ensure output is timeous / accurate and complete
• Continuously monitor capacity with the teams and ensure effective allocation of the accounts and workload
• Guiding and assisting all consultants within the team with problems and queries
• Ascertain training requirements
• Ensure follow through and succession planning Co-ordinate and conduct disciplinary processes in conjunction with the HR Department
• Support and promote change management
• Conduct quarterly performance appraisals and ensure continuous mentoring to facilitate achievement of targets
• Understand and analyse reports, to identify error trends
• Anticipate staff problems and take preventative measures
• 1/1 meetings when necessary




Qualifications Required

  • O’ Levels

  • Competent in English Business Writing 

  • Minimum 6 years’ experience in a TMC as a Travel consultant

  • Experience in a junior management role will be an advantage




Travel, Tourism



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  »  Office Manager
  »  Team Leader - Travel







  
Recruiter / Company Info


Company: Wings Travel Management
Telephone: +27 11 292 5321
Fax:


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